You work hard to attract new customers. Why not invest the same effort in retaining them? Here are 45 surefire ways to torpedo a customer relationship: Employees treat customers as an inconvenience. Internal meetings detract from customer face time. Customers are nickeled-and-dimed to death. CYA is more prevalent than problem solving. Communication is nonexistent. Everything… [Read More]
Now or Never
For some folks, living in the “here and now” means seeking instant gratification. So they buy pills to lose weight, go under the knife to look young, and purchase lottery tickets in hopes of striking it rich. In business, they request favors five minutes into a new relationship, hold “fire sales” rather than building customer… [Read More]
28 Common Decision-Making Mistakes to Avoid
5 Qualities of Great Leaders
The world is changing at a blistering pace. In years past, the health of a company was measured by the size of its balance sheet. While that still may be true today, great leaders know that an organization’s competitiveness is clearly determined by its ability to harness the power of intangibles –– often referred to… [Read More]
How Are You Viewed on Social Media?
10 Tips to Create Better Life Balance
Many of us take each day as it comes and then seem surprised to find where life has taken us. We’ve risen to the top, but regret what we’ve lost during the journey; we’ve accumulated fancy possessions, but learned that money can’t buy the best riches in life. It’s as if we’ve followed a prepared… [Read More]
Honor: Your Word Is Your Bond
There was a time when keeping your word held special significance. We took great pride in being of good character. Personal integrity was both expected and valued. That was a time when everyone knew each other’s family, and you wouldn’t do anything that would cast a shadow on your family’s good name. It was a… [Read More]
You Think You Have Problems?
Complaining, complaining, complaining. For some people, it’s their job. (And they’re good at it.) They complain about the weather, the noise level, and their personal comfort. They complain about their job, their kids, and how the world’s been unfair to them. In fact, they pretty much complain about everything. If you didn’t know better, you’d… [Read More]
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